Refund policy

A cancellation inside the free window is due a full refund of that transfer's fare. The free window is 24 hours before pickup.

When a refund is due, contact Buddy from the trip or from chat and tell us how you would like the amount returned. Buddy records the refund on the booking and then sends it by one of the routes below.

The usual route is the original payment. The fare is returned to the account, card or PayPal wallet that was charged. The time it takes to appear depends on that payment method.

You may also ask Buddy to send the refund to a bank account. Share the account number and any other bank details we ask for. Once those details are received, Buddy proceeds with the refund to that account.

You may share a PayPal ID instead. Buddy can send the refund to that PayPal account.

Buddy does not process a refund until the destination is confirmed. Share only the details needed to complete the transfer. The amount refunded is the fare that is due on that booking.